She told me there was nothing she could do. The rep answers the phone sounding sleepy and nonchalant. I left and went down the road to call the customer service number for a resolution.
They told me they have nothing to do with the “raggedy” app. They yelled at me and made me leave the drive thru. The money for my order was taken from my account and when I got to the window I was yelled at and told that I could not have my food (that I had paid for) that they didn’t see any order or money. I submitted the order over thirty minutes before arriving to the location because I made a stop prior to arriving. On Thursday May 24th I made an online order for this store location 330 w northside dr Jackson ms. I have never had so many problems with an online app as I did with Taco Bell’s app. Horrible app! Horrible, embarrassing experience! Now, my disappointment is immeasurable and my rest of the year has been ruined. I had all my favorites set up and I was happy. I’m not buying anymore Taco Bell until I can have access to my account. I can’t resign up with Facebook or my email because they are both already being used. I don’t get a confirmation that I submitted a support ticket or any notifications that I will be contacted.
The contact form for support never appears to work, for me at least. I had 2 rewards, but by now they are probably expired. I try the forgot password and it won’t send me the email, yet they continually send me promotional emails. So I had a week turn around on getting my account access back after giving a bad review.īeware: I have been locked out of my account for 2 months now.
Only after writing the Beware on my review. Update: Finally got access to my account again after 9 weeks of not being able to get in. Also now you can select sauces, the workers don’t always look at the receipt for sauces, but it’s still early for the changes still and I’m sure some people might change there mind. Great Update: Being able to select Easy on the different toppings is very helpful and favorites has become much better.
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